Frequently Asked Questions
Where are you located?
National Event Supply currently has two warehouse locations to better serve the Canadian Market:
Our main Toronto warehouse and showroom is located at:
3544 Nashua Drive
Mississauga, ON, L4V 1L2
To get directions or find us on a map click here!
Our Vancouver Warehouse is located at:
C/O Locher Evers International
456 Humber Place, Annacis Island
Annacis Industrial Park
Delta, BC, V3M 6A5
What are your hours of operation?
National Event Supply is open 9am to 5pm (Eastern Time) Monday to Friday. We are currently closed Saturdays and Sundays, as well as on all major holidays. If in doubt, don’t hesitate to give us a call any time day or night 905-795-1667 (Toll Free: 1-800-827-8953) and always feel free to leave us a message.
How do I order?
There are a number of ways in which you can order from National Event Supply. You can order online through our website by either registering as a customer or checking out as a guest, send an email to info @ nationaleventsupply.com, send a Fax to 905-795-8845, or give us a call at 905-795-1667 (Toll Free: 1-800-827-8953). One of our sales representatives will assist you with your purchase.
What methods of payment do you accept?
Through our website we currently accept Visa, MasterCard, Cheque, and Purchase Order. In our showroom we accept Visa, MasterCard, Cheque, Pre-Authorized Debit, Purchase Order, Wire Transfer, Certified Cheque, and Cash.
Do you accept Purchase Orders?
Yes, we accept purchase orders from approved organizations such as public schools and government agencies. Purchase orders can be sent to us in the following ways:
Mailed to:
National Event Supply
3544 Nashua Drive
Mississauga, ON L4V 1L2
Faxed to: 905-795-8845
Emailed to: sales @ nationaleventsupply.com
Can we pick up our order?
Yes, National Event Supply welcomes customer pickups from our warehouse in Mississauga, Ontario. With 24 hours notice, we also allow pickups at our Vancouver, British Columbia location.
Do you ship your products?
Absolutely! National Event Supply regularly ships products from coast to coast in Canada and the United States with the help of our many shipping Partners. We have shipped to locations ranging from Iqaluit, Nunavut to Mt Pearl, Newfoundland to Deerfield Beach, Florida to Napa, California to Campbell River, British Columbia and all points in-between so feel free to give us a call.
How much does shipping cost?
At National Event Supply we take pride in providing low, economical shipping rates to Canada and the United States. Shipping rates do however vary with location, order quantity and the size, shape and weight of the products. Our expert warehouse staff will happily find the best rate available to us for your specific order. We work closely with small package services, national, regional, and local delivery services to provide you with low price competitive shipping options.
How do I track my Shipment?
The easiest way to track your shipment is either through the "Order has Shipped" confirmation email or talk to our Customer Service Team via 1-800-827-8953 or emailing sales @ nationaleventsupply.com. They will gladly help you out with your request.
How long does it take for my shipment to leave your warehouse?
We work hard to be as responsive as possible for all orders. Orders that are confirmed before 12 noon, will usually ship the same day. Orders after this time may still ship the same day but will usually ship the next day.
How long will my shipment take to arrive?
Shipping times vary with location ranging from same day to 1 week for delivery. Feel free to ask your sales representative how long it will take for your shipment to arrive. Also please note that delays can occur on route at any time due to extreme weather conditions. While these are minimal and uncommon they do occur (more so during the winter months) so we always recommend ordering well before you need the product.
Do you sell to the public?
Yes, National Event Supply is open to the public however, please call ahead for an appointment.
Do you rent your products?
No, National Event Supply is sales only. If you are having any problems finding a rental company in your area, feel free to give us a call and we will do our best to give you a recommendation.
What is your return policy?
Returns Policy 30 Days - Items Purchased Online and In Store
For your convenience, items purchased in store or online at Nationaleventsupply.com can be returned to our location within 30 days of purchase.
Bring the item(s) with a copy of your shipping confirmation email to National Event Supply in Mississauga. Any purchase made by credit card will be refunded to the original credit card. Any purchase made by cash will be refunded in cash (some restrictions apply); any purchase made by debit card will be refunded to the original debit card. Merchandise must be returned in unused, unassembled (if applicable), new condition, in original undamaged packaging. Please see Return Policy Exceptions (below) for further details.
Online returns can also be made by contacting our Customer Support within 30 days of purchase only. Please note that you are responsible for all shipping costs involved in returning any product to National Event Supply. We will provide you with a return authorization number (RA#) prior to accepting the return at our warehouse. You can arrange your own carrier or we can arrange for your item to be picked up and returned at your cost. Returns must arrive undamaged in new condition in order for refunds to be processed.
Returns Policy 90 Days - Items Purchased Online and In Store
All of the above restrictions and requirements apply. A 20% restocking fee will apply on all returns made after 30 days up to a maximum of 90 days (from date of invoice). Additionally all refunds made, no matter the original purchasing method will be refunded for store credit only.
Returns Policy After 90 days
Unfortunately we are unable to accept returns after 90 days.
Warranty Information
National Event Supply offers the original user a 2 (two) year warranty against all manufacturing defects in material and workmanship from date of purchase on select products (as noted). If defective, National Event Supply will, at its option, repair or replace the defective product. This warranty does not apply to damage resulting from misuse, abuse, neglect, or that result as a direct result of any acts of God. Authorization for return and / or repairs is required prior to returning the product by contacting National Event Supply within the expressed warranty period. This warranty gives you specific rights, and you may also have other rights which vary by jurisdiction.
Orders are accepted under the express agreement that under no circumstances National Event Supply (the seller) be liable for any incidental or consequential damages, or for any other loss, damage or expense of any kind, including loss of profits, arising in connection with the order or with the use or inability to use seller’s products furnished under the order. Seller’s maximum liability shall not exceed and buyer’s remedy is limited to either (i) repair or replacement of the defective part or product, or at seller’s option (ii) return of the product and refund of the purchase price. Such remedy shall be the buyer’s entire and exclusive remedy. The buyer is to incur all freight charges that may apply when returning and replacing the product.