Shipping & Returns Policy
Shipping Policy
Note: Because we deal with commercial freight couriers, delivery happens anytime between 9-5PM and our shipping charges only include the driver taking the skids off the truck at a business location. The trucks do their best to either deliver to a truck-level dock/floor-level dock or front door location. Because of this, please make sure that if you have a skid shipment, you have adequate volunteers available to move your products from the skid to your facility.
Please note that shipping charges do not include the breaking down of a skid and moving the product inside your business location or residence. The shipping charges also do not include re-delivery as a result of not being present to accept shipment, and does not include a courier dealing with any wrapping or boxes associated with the shipment. If you request a driver break down the skid or give the driver the wrapping or boxes without our knowledge or pre-arrangement, you will be passed along all charges we incur from the shipping company as a result. If you are not present to accept the shipment and a re-delivery occurs, you will be responsible for the re-delivery charge as well.
Additional charges that may be incurred:
Skid Shipping
- Inside deliveries may be available but a minimum of $125.00 will be charged, please call for custom quote,
- Deliveries which need an appointment or call ahead before delivery cost an additional - $40.00, please call for custom quote.
1. All internet orders received will be shipped within 1-2 business days if the item is in stock. If the item selected or quantity is not in stock, an email will be sent to the purchaser with additional details about availability. Should the purchaser wish to cancel the order, we will arrange at no charge.
2. For Urgent Orders, please call or email us to find out if we can meet your required timeline.
3. Anticipated shipping costs will be displayed during checkout. We reserve the right to increase or decrease your shipping cost as required. Should an increase be required we will contact you prior to processing your order. Our website shipping costs are calculated using a static freight calculator that has been set up using rates from our small package and common carrier partners. While great care has been taken when setting up these rates some errors may occur. If you feel your freight rate seems questionable or unreasonably high or low please email us for a freight quote.
4. We reserve the right to charge you for any additional charges you request from the shipping carrier. Extra charges include but are not limited to tailgate delivery, private residence delivery, delivery appointment and inside delivery. If required these additional charges will generally be provided to you prior to processing your order. If you select the correct shipping option for your delivery location, some of these extra charges will be included in the provided shipping rate.
5. We reserve the right to choose any carrier we decide for the delivery of your order. We always receive multiple shipping quotes for each shipment and always select the one that will give you the most cost effective option while ensuring your shipment is kept safe.
6. While we have negotiated rates with all of our carriers to provide you with the best rate possible, you may have your own negotiated rates with a specific carrier. Should this be the case we can ship with your carrier of choice. You are responsible for making all pick up arrangements with your carrier and shipments with your carrier will be sent freight collect. If you have an account number, quote number, or other relevant information for this carrier please provide it prior to making pick up arrangements.
7. We are not able to ship to Post Office boxes. If you are in a rural area and the delivery location does not have a postal code and or street address, please contact us with details for the delivery.
8. All shipments will leave from the warehouse location of our choice. Generally, the shipment will leave the location that is closest to you however availability of products varies which means the order may ship from a different warehouse. You will be made aware of where the products are shipping from so you understand the estimated delivery timeframe.
Returns Policy
New Returns Policy 30 Days - Items Purchased Online and In Store
For your convenience, items purchased in store or online at Nationaleventsupply.com can be returned to our location within 30 days of purchase, subject to the Return Exceptions below.
Bring the item(s) with a copy of your shipping confirmation email to National Event Supply in Mississauga. Any purchase made by credit card will be refunded to the original credit card. Any purchase made by cash will be refunded in cash (some restrictions apply); any purchase made by debit card will be refunded to the original debit card. Merchandise must be returned in unused, unassembled (if applicable), new condition, in original undamaged packaging. Please see Return Policy Exceptions (below) for further details.
Online returns can also be made by contacting our Customer Support within 30 days of purchase only. Please note that you are responsible for all costs involved in returning any product to National Event Supply. We will provide you with a return authorization number (RA#) prior to accepting the return at our warehouse. You can arrange your own carrier or we can arrange for your item to be picked up and returned at your cost.
New Returns Policy 90 Days - Items Purchased Online and In Store
All of the above restrictions and requirements apply. A 20% restocking fee will apply on all returns made after 30 days up to a maximum of 90 days (from date of invoice). Additionally all refunds made, no matter the original purchasing method will be refunded for store credit only. Store Credit expires after 1 year of being put on file.
New Returns Policy After 90 days
Unfortunately we are unable to accept returns after 90 days.