Blog posts tagged with 'dinnerware'

Happy Belated Father's Day to all you dads out there. I don't know about you, but I spent Father's day in a restaurant in the company of friends as my family is scattered all over the country. The restaurant we were at was following a trend which we've noticed at National Event Supply: Rectangular Dinner Plates. A 7"x14" Platter makes the perfect plate for a burger or sandwich and fries. This is a trend that we can see continuing for quite a while.

Our Rectangular 7"x14" platters are just one of the items that are back in stock as of this morning when our shipping team unloaded our container of porcelain. This is one of the more difficult containers for our shipping team as there are hundreds of heavy boxes filled with breakable items packed into the container in no discernable order. By the time they get all the boxes onto the proper pallets, and then put the pallets away in the warehouse, they're ready for a break.

Our sales team has started calling customers that have porcelain back orders to let them know that we can fill their orders starting today. If you've been waiting for porcelain platters, bowls, or dinnerware now is the time to let us know. Our sales team would be happy to put together a quote for any items that you are interested in. In addition, if you're interested in seeing a sample of our commercial grade porcelain, we'd be happy to send you a free sample of our Hotelier Dinnerware.

We've got two more containers coming in this week for sure. One will add some chairs to our inventory to help us make it through the summer, while the other contains Plastic Folding Tables. It's going to be a busy week here at National Event Supply!

Customer service is something we pride ourselves on at National Event Supply. It is at the core of our success and we always strive to go the extra mile to help our customers. Today, we went 532 miles to help a customer who desperately needed dishes for an event this weekend. We don't typically do deliveries to Ottawa but a series of events led us on a 9 hour trip to the National Capital Region to make sure the our customer had the dishes they needed.

We received the initial order Thursday morning for the 2100lbs of Ovali Dinnerware and our shipper had it picked, packed and wrapped before 11:00am. He called one of our LTL shipping partners and confirmed that we had an order to go out, and that we needed it picked up today. Our shipping partner called just before 5:00pm and said that they were going to be a little late getting to our location, but that a truck would pick up the skid "shortly". "Shortly" came and went and then our shipping partner went quiet. Unable to contact the customer service desk to find out when they were going to arrive, we decided that they weren't coming that evening. This was a problem as we had a customer who needed these dishes and we had said that they would be arriving the next day.

Dennis, one of the owners of the company, quickly decided we needed a trailer so that we could deliver these dishes. He got into his SUV and headed on up to U-Haul to pick up a trailer. Fate was on our side. U-Haul was supposed to close at 7:00, but luckily there was still someone there who was willing to rent Dennis a trailer. Because of Pauline at the U-Haul on Rexdale in Toronto, Dennis and Jonathan were able to get a trailer. The quickly loaded the dishes into the back of the U-Haul and headed for home.

At 4am on Friday morning, Jonathan and Dennis headed out for Ottawa to get our customer their dishes. They arrived at a little after 8:30am at our customers busy warehouse/showroom. By 3pm, the boys were back in Mississauga, the trailer was back at U-Haul being rented out to someone else, and 2100lbs of Ovali Dinnerware was at it's new home in the National Capital Region.

What can we say? We aim to please.

The BC Foodservice Expo was held in Vancouver this year on January 30 & 31, and National Event Supply was there! We met a lot of great people as we showed off our products.

Tradeshows are always a great way to "kick the tires" so to speak. At the BC Foodservice Expo, visitors to our booth got to touch and feel our dinnerware and flatware. They got a chance to sit in our chairs, and see how strong they really are. They also got a chance to meet Dennis, the president of National Event Supply, and talk to him about our company and about our products.

Our next trade show is The Rental Show February 27-March 2, 2011 in Las Vegas, Nevada. See you there!